FAQs - English
Where are your tiles made?
Our tiles are handcrafted by artisans in our Marbella workshop. We make the tiles from scratch and do not outsource any of our tiles. This commitment to in-house production is a cornerstone of our dedication to delivering tiles that stand out for their authenticity, quality, and distinctive artisanal touch.
What types of tiles do you offer?
We specialise in the creation of decorative tiles featuring intricate relief carvings. Crafted from the finest quality earthenware clay, our collection boasts a diverse array of designs, shapes, sizes, and colors to suit your style.
Can I order custom-designed tiles?
Yes this is possible but depends on the request, quantities required and current production scheldule. Please get in contact with your request.
How are your tiles made?
We take great pride in the craftsmanship and quality embedded in the creation of every tile. There is a long process from start to finish but the results are worth it. Our tiles begin as raw material but are transformed through a sequence of painstaking steps ensuring that each tile is a true work of art. Our tiles are carved, rolled, flipped, cut and sanded before the 1st fire in the kiln. Our tiles are meticulously glazed not once, but twice, by the hands of our expert artisans. This labor-intensive approach is our commitment to delivering beautiful tiles that you will love for a lifetime.
What is the recommended use for each type of tile?
Ceramics are so versatile and have many creative uses. Our tiles can be used in kitchens, bathrooms, fountains, steps and wall art installations.
Are your tiles suitable for outdoor use?
Due to their durability, ceramics can be also used outdoors so they make fantastic outdoor decoration too.
Are your tiles frost resistant?
In colder climates, there is no problem to install our tiles vertically. We do not recommend our tiles to be laid horizontally (in floors) as water could accumulate in the relief carvings, freeze and expand.
Do you offer installation services?
We do not install the tiles, but happy to help with any questions or recommend a local trusted professional.
Can I install the tiles myself?
Installing our decorative tiles can be a rewarding DIY project, however, it’s crucial to assess your capability before starting. Take a moment to consider the layout and intricacies of the installation process.
Can I cut the tiles?
Yes, our tiles can be cut. We recommend using a tile cutter with water and placing the tiles face down to prevent chipping. If the tiles chip slightly, we recommend that this edge is sanded to smooth the edge. Cement / grout should cover any imperfections.
How do I choose the right grout for my tiles?
Selecting grout is a personal expression, much like choosing art. To alleviate the potential stress of this decision, we advise a trial in a discreet area, such as an unseen section of a wall, before committing to the entire space. Our suggestion is to opt for a grout that harmonizes with the tile color. For instance, with our turquoise tiles, we recommend dark brown or medium grey grout. This choice avoids a stark contrast, preventing the grout from drawing attention away from the tiles and, instead, allowing them to take center stage.
How do I clean the tiles after grouting?
Given the intricate relief carvings on our tiles, it’s crucial to thoroughly clean them after grouting to prevent any accumulation of grout in the carvings, which could dry and harden. To ensure the best results, we recommend avoiding a flat, uniform grouting approach across the entire tile. Instead, focus on working the edges, allowing for a more precise and effective grout application while minimizing the risk of grout build-up in the intricate carvings.
How can I hang my tiles as wall art?
There are 2 ways to hang them - Permanent & Non-permanent
There are many amazing adhesives available. We recommend asking your local hardware store for product brands as each country and climate is different. In Spain / UK we have “no more nails”, sicaflex etc. We recommend a thick glue / something with substance (not runny like superglue). If you will be gluing on to a painted wall, we recommend marking the wall so there is direct contact between the ceramic and the wall (not the paint).
You can use pins / masking tape to give security/support whilst gluing. This can also be combined with the screw system for extra support for the tile.
On the back of the tile, there is a carved recess and inside the recess there is another carved groove (so the hole goes in and up!) and latches on to a screw head (screw and anchor included). The trick is to have the screw sticking out the right amount so they lie flush with the wall. If the screw is sticking out too much, the tile will wobble. - Drill hole in wall and insert anchor and screw
If the tiles are hung in an exposed area, we recommend adding a drop of silicone for extra security.
Do all tiles have a hole in the back for hanging?
No. The tiles that have the recess on the back for hanging are: Square 30cm, 20cm, 15cm, circular tiles and cutout tiles. Tiles that do not have a recess for hanging are: Murals, tapestry tiles, diamond tiles, arches, column tiles, birds & fish.
What is the recommended maintenance for your tiles?
Cleaning our tiles is a straightforward process. You can use regular cleaning products and a soft cloth or sponge are ideal for wiping away dust and everyday grime.
What are your lead times?
The lead times for orders depend on both production capacity, which can vary throughout the year, and the quantity of your order. Our goal is to maintain stock availability for our turquoise square tiles, aiming for immediate dispatch. However, for a more precise estimate of the lead time based on your specific requirements, please reach out to us.
What is the lead time for custom orders?
This depends on the product, quantities required and our production schedule. Please get in contact to discuss your project.
Do you offer bulk discounts?
Please get in contact to discuss your project.
Do you ship internationally?
Yes, we ship worldwide. Please note that international shipping rates and delivery times may vary depending on your location. For larger orders or uncommon shipping routes, we encourage you to reach out to us to discuss your project to source a better shipping quote for you.
Can I estimate shipping costs before I purchase?
Yes, you can easily estimate shipping costs before finalizing your purchase. Simply add the items you’re interested in to your shopping cart and proceed to “view cart.” Within the cart, you’ll find an option to calculate shipping costs by entering your country and postal code. For larger orders or uncommon shipping routes, we encourage you to reach out to us to discuss your project to source a better shipping quote for you.
Will I be charged customs duties or taxes?
Each country is diferent. Any customs duties or taxes imposed by your country’s authorities are the responsibility of the recipient. Rest assured, we strive to make the international shipping process as smooth as possible. If you have any specific questions about international shipping, feel free to contact us.
Can I order samples before making a purchase?
Yes, thats possible. If you’re interested in our decorative tiles, purchasing a small tile allows you to see and feel the texture, color, and overall craftsmanship before making a larger commitment. For assistance with placing a sample order or if you have any specific questions, please don’t hesitate to contact us. We’re here to help you make an informed decision and find the perfect tile for your needs.
What happens if a tile arrives broken?
We package our tiles extremely well however if a box is mistreated in transit, occasionally a tile will arrive broken. We send our tiles insured. If anything arrives broken, we will replace for free. A photo of the broken tile and box is required to make the claim (within 5 days after delivery).
What are your returns policies?
If you are unhappy with your purchase, you can return the items to us for a full refund of products purchased (not shipping). Items should be returned in their original packaging and in a fully resalable condition. Gvega are not responsible for costs of shipping or customs charges to return the order. Made-to-order items are not returnable and non-refundable.
I have not recieved all of my order, what should I do?
Often fedex will deliver on separate days if multiple packages are sent. If the remaining tiles haven’t arrived within a couple of days, please get in contact and I will investigate with the courier.
Why am I charged IVA at checkout?
Customers making purchases within the EU will see IVA (Value Added Tax) applied at checkout, as it is a legal requirement in accordance with tax regulations. Customers purchasing outside of the EU will not be charged IVA at checkout. However, it’s important to note that they may be subject to customs charges, depending on their respective country’s regulations.
My tiles have a crackle, is this normal?
This is a characteristic of the glaze. Differences in size, colours and crackle are desired characteristics of handmade ceramics. These distinctive features contribute to the charm and authenticity of our artisanal tiles.