Lead times, shipping & returns

LEAD TIMES

Lead times depend on production capacity (this varies throughout the year) and order quantity. 
 
For small orders we calculate: 7-14 days and we endeavour to send before these timescales when possible.  Often we have the tiles in stock and are able to send immediately.  Please get in contact with us for a more accurate lead time on your order if required.

SHIPPING

Our ceramic tiles are packaged with great care and tracking is provided.  Most orders are sent by fedex and with insurance.

IF IT ARRIVES BROKEN, WE REPLACE FOR FREE! (photo of broken tile and box required to make the claim within 5 days after delivery).

Shipping usually takes 4-7 days depending on country.  Packages sent to countries outside the E.U can occasionally be delayed further by random customs controls.  Though this rarely happens, please understand it is out of our control.

Gvega are not responsible for any possible customs charges.

RETURNS POLICY

Differences in size, colours and crackle are desired characteristics of handmade ceramics.

Made-to-order items are not returnable and non-refundable.

If you are unhappy with your purchase, you can return the items to us for a full refund of products purchased (not shipping). Items should be returned in their original packaging and in a fully resalable condition.  Gvega are not responsible for costs of shipping or customs charges to return the order.

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